Terms & Conditions — betjelly

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and betjelly ("the Company", "we", "us", "our"), governing your access to and use of the betjelly website, mobile platform, and all associated services, including casino games, sports betting, and promotional offers.

By registering an account, making a deposit, or otherwise using any part of the betjelly platform, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must immediately cease using the betjelly platform and close your account.

These Terms are supplemented by the betjelly Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any conflict between these Terms and any supplemental policy, these Terms shall prevail unless expressly stated otherwise.

2 Eligibility and Age Restriction

betjelly is strictly available to individuals who are 18 years of age or older. By registering an account, you represent and warrant that you meet the minimum age requirement and that you are legally permitted to engage in online gambling activities under the laws applicable to your jurisdiction.

The following persons are not eligible to register or maintain an account with betjelly:

• Any individual under the age of 18 years;
• Any individual who has previously been self-excluded from betjelly or any affiliated platform;
• Any individual acting on behalf of another person for the purpose of placing bets or accessing casino games;
• Any individual who is an employee, contractor, director, or officer of betjelly, or an immediate family member of any such person;
• Any individual located in a jurisdiction where online gambling is expressly prohibited by applicable law.

betjelly takes its 18+ age restriction seriously. We reserve the right to request documentary proof of age and identity from any player at any time. Acceptable documents include a National Identity Card (NID), passport, or driving licence. If satisfactory proof of age cannot be provided within the timeframe requested, betjelly will suspend the account pending verification and may withhold any pending withdrawals until verification is complete.

3 Account Registration and Security

To access the full range of services offered by betjelly, you must register a player account. Each player is permitted to hold only one (1) active account. The creation of duplicate, multiple, or shared accounts is strictly prohibited and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any bonuses or winnings accrued during the period in which multiple accounts were active.

Registration Requirements

During the registration process, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, mobile number, and a valid email address. You must not use a pseudonym, fictitious name, or another person's details when registering. betjelly reserves the right to verify any information provided at registration at any time.

Account Security

You are solely responsible for maintaining the confidentiality of your betjelly login credentials, including your username and password. You must not share your account credentials with any third party. betjelly will never request your password via email, Live Chat, WhatsApp, or any other communication channel. If you receive any such request, please treat it as a security incident and report it to our support team immediately.

You agree to notify betjelly immediately upon becoming aware of any unauthorised access to or use of your account. betjelly shall not be liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials, provided that betjelly has not been negligent in its own security obligations.

Know Your Customer (KYC) Verification

betjelly operates a Know Your Customer (KYC) programme. As part of this programme, we may request supporting documentation to verify your identity, address, and payment methods before processing your first withdrawal or at any other point deemed necessary. Commonly requested documents include:

• A government-issued photo ID (National Identity Card, passport, or driving licence);
• Proof of address (utility bill, bank statement, or government correspondence dated within the last three months);
• Proof of the payment method used to make deposits (e.g., a screenshot of your bKash or Nagad account showing your registered mobile number).

Failure to provide requested KYC documents within the timeframe specified may result in account suspension and the withholding of pending withdrawal requests until verification is satisfactorily completed.

4 Deposits and Withdrawals

All financial transactions on betjelly — including deposits, withdrawals, and bonus credits — are conducted exclusively in Bangladeshi Taka (৳ BDT). betjelly does not accept foreign currency deposits. No currency conversion fees are charged by betjelly; however, your mobile financial service provider (e.g., bKash, Nagad, Rocket, Upay) may apply their own transaction fees, which are beyond betjelly's control.

Accepted Payment Methods

betjelly currently supports the following deposit and withdrawal methods for Bangladesh players:

• bKash — instant deposits and withdrawals to your registered bKash mobile number;
• Nagad — instant deposits and withdrawals via the Bangladesh Post Office digital wallet;
• Rocket — deposits and withdrawals via Dutch-Bangla Bank mobile banking;
• Upay — deposits and withdrawals via United Commercial Bank mobile wallet;
• Visa / Mastercard — card deposits (withdrawal to card subject to availability and verification status).

Deposit Limits

The minimum deposit amount on betjelly is ৳200. There is no maximum single deposit limit imposed by betjelly, though your individual mobile financial service provider may impose their own transaction limits. Deposits are credited to your betjelly account balance instantly upon confirmation from the payment provider.

Withdrawal Processing

The minimum withdrawal amount is ৳500. Withdrawal requests are subject to KYC verification. Once your account is verified, withdrawals are typically processed within minutes for bKash and Nagad. betjelly reserves the right to perform additional security checks on withdrawals above certain thresholds, which may extend processing times. betjelly does not charge a withdrawal fee; however, your payment provider's standard transaction fees may apply.

Withdrawal Conditions

Winnings derived from bonus funds are subject to the wagering requirements specified in the applicable bonus terms before they can be withdrawn. betjelly reserves the right to reverse a withdrawal request and return funds to your account balance if the withdrawal was initiated in error or if the account is under active review for suspicious activity. Players may only withdraw to a payment method that has previously been used to make a deposit on their account, unless otherwise approved by our support team.

5 Bonuses and Promotions

betjelly offers a range of promotional bonuses to both new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL season, Eid, Pohela Boishakh, and Victory Day. All promotions are subject to the specific terms published alongside each offer, which form part of these Terms and Conditions.

General Bonus Conditions

• All bonuses are subject to wagering requirements unless explicitly stated as "no wagering" in the promotion terms. The standard wagering requirement will be stated clearly in each offer's dedicated terms page.
• Bonuses are credited in BDT and can only be used on games specified in the applicable promotion terms.
• Free spins winnings are credited as bonus funds and are subject to the wagering requirement stated in the relevant promotion.
• Bonus funds cannot be withdrawn directly — they must first be converted to real-money funds by meeting the applicable wagering requirement.
• betjelly reserves the right to withdraw a bonus offer at any time if it believes the offer is being abused, exploited, or accessed by an ineligible player.
• Only one welcome bonus may be claimed per player, per household, and per IP address.

Prohibited Bonus Practices

The following activities are strictly prohibited in connection with betjelly bonuses and will result in the forfeiture of the bonus, associated winnings, and potentially the permanent closure of the player account:

• Creating multiple accounts to claim the same bonus more than once;
• Coordinating with other players to exploit bonus wagering requirements (bonus abuse or collusion);
• Using a Virtual Private Network (VPN) or similar technology to circumvent geographic or device restrictions on a promotion;
• Placing offsetting bets (hedging) specifically designed to meet wagering requirements without genuine risk.

betjelly's determination of whether prohibited bonus activity has occurred is final. Players who dispute a bonus decision may submit a formal complaint through the support team in accordance with the dispute resolution process described in these Terms.

6 Fair Use and Prohibited Conduct

betjelly is committed to providing a fair, secure, and transparent gaming environment for all eligible players. The following conduct is expressly prohibited on the betjelly platform. Engaging in any of the prohibited activities listed below may result in immediate account suspension, permanent closure, forfeiture of funds, and referral to relevant authorities where applicable.

Prohibited Activities

• Fraud and Misrepresentation: Providing false information at registration, during KYC verification, or in any communication with betjelly;
• Money Laundering: Using betjelly to deposit, transfer, or withdraw funds derived from illegal activity. betjelly complies with anti-money laundering (AML) obligations and will report suspicious activity to relevant authorities;
• Collusion: Conspiring with other players to gain an unfair advantage in any casino game, poker variant, or sports betting market;
• Use of Bots or Automated Software: Using any software, script, or automated tool to interact with the betjelly platform in a manner not intended for human players;
• Chargebacks: Initiating a chargeback or payment dispute with your bank or mobile financial service provider without first raising the issue through betjelly's support team. Fraudulent chargebacks will result in account closure and legal action;
• Exploitation of Software Errors: Exploiting any bug, error, or malfunction in the betjelly platform or any game offered on it. Any winnings arising from an obvious software error are void and will be reversed;
• Underage Access: Allowing a person under the age of 18 to access your betjelly account or play on your behalf.

Responsible Use of the Platform

betjelly encourages all players to use the platform responsibly. Players experiencing difficulties with gambling are encouraged to use the self-exclusion, deposit limit, and session time tools available in their account settings, or to contact our 24/7 support team for immediate assistance. Full details of available responsible gaming tools can be found on the Responsible Gaming page.

7 Intellectual Property

All content available on the betjelly platform — including but not limited to the website design, layout, graphics, logos, text, software, game interfaces, trademarks, service marks, and all other intellectual property — is the exclusive property of betjelly or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the betjelly platform for personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, distribute, or create derivative works from any betjelly content without prior written consent;
• Reverse engineer, decompile, or disassemble any software or game made available through the betjelly platform;
• Use any betjelly trademarks, logos, or brand elements in any manner that could cause confusion with or misrepresent an affiliation with betjelly;
• Frame or mirror any part of the betjelly website on any other platform or domain without express written permission.

Game titles and associated intellectual property (including game graphics, soundtracks, and mechanics) remain the property of the respective game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed providers — and are used by betjelly under valid licensing agreements. betjelly makes no claim to ownership of third-party game content.

Any unauthorised use of betjelly intellectual property may result in legal action. If you believe that content on the betjelly platform infringes your intellectual property rights, please contact us at support@betjelly with full details of your claim.

8 Limitation of Liability

To the fullest extent permitted by applicable law, betjelly, its directors, officers, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or computer damage — arising out of or in connection with your use of, or inability to use, the betjelly platform, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not betjelly has been advised of the possibility of such damages.

Service Availability

betjelly strives to maintain continuous platform availability but does not guarantee that the platform will be available at all times without interruption. Scheduled and unscheduled maintenance, third-party service outages, and force majeure events may affect platform availability. betjelly shall not be liable for any losses incurred as a result of platform downtime, provided that betjelly has taken reasonable steps to minimise disruption and restore service promptly.

Game Results and Outcomes

All casino game outcomes on betjelly are determined by certified Random Number Generator (RNG) technology supplied by the respective licensed game studios. betjelly does not control, manipulate, or influence game outcomes. Sports betting results are determined by the outcome of real-world sporting events. betjelly accepts no liability for game results or sports outcomes that a player considers unfavourable.

Third-Party Services

betjelly integrates with third-party payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and game studios. betjelly is not responsible for the acts, omissions, errors, or technical failures of any third-party service provider. In the event of a third-party payment processing error, betjelly will work with the relevant provider to resolve the issue but cannot guarantee a specific timeline for resolution.

Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and betjelly, you agree to first contact our support team at support@betjelly to attempt an informal resolution. If the dispute cannot be resolved informally within thirty (30) days of the initial complaint, either party may pursue the matter through available legal channels.