Responsible Gaming at betjelly

1 Our Commitment to Safe Play

betjelly was built on the principle that online gaming and sports betting should be a fun, relaxed leisure activity — one that players in Bangladesh can enjoy safely alongside their everyday lives. We recognise that for a small number of people, gambling can shift from entertainment into something that feels compulsive or harmful, and we take our responsibility to those players seriously.

Our responsible gaming programme is embedded at every level of the betjelly platform. From the moment you register an account to the way we design bonus offers and session flows, we actively work to create an environment that encourages informed, measured play. We train our customer support team to identify signs of problem gambling and to signpost players toward the right help without judgement.

betjelly does not target vulnerable individuals, minors, or people who have previously self-excluded. We do not use aggressive promotional tactics designed to pressure players into gambling beyond their means. Every player on our platform deserves to feel that their wellbeing comes first — because at betjelly, it genuinely does.

2 Age Restriction and Verification

betjelly operates a strict 18+ policy. Access to our platform — including all casino games, slot machines, sports betting markets, and crash games — is exclusively for adults aged 18 and above. This requirement applies to all players in Bangladesh without exception, regardless of parental or guardian consent.

How We Verify Age

When you register an account with betjelly, you are required to confirm that you are aged 18 or older during the sign-up process. In addition, before processing your first withdrawal, we carry out a Know Your Customer (KYC) verification check that requires you to submit one of the following documents:

• Bangladesh National Identity Card (NID) — front and back;
• Valid passport — photo page;
• Government-issued driving licence.

If we have any reason to believe that a player may be under the age of 18, we reserve the right to suspend the account immediately and request additional proof of age before any access is restored or any funds are released. Any funds deposited by a verified underage player will be returned to the payment source without processing any bets or bonuses.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly recommend that you log out of your betjelly account after every session and keep your login credentials private. Consider using parental control software to prevent access to gambling websites on shared devices. Never allow anyone under 18 to use your betjelly account under any circumstances — doing so is a breach of our Terms & Conditions and may result in permanent account closure.

3 Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. Understanding the warning signs is the first step toward taking back control. The following behaviours may indicate that gambling is beginning to have a negative effect on your life or the life of someone you care about.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use one of the player protection tools described in the following sections, or to contact our support team to discuss your options. There is no shame in seeking help — acting early makes recovery significantly easier.

4 Player Protection Tools

betjelly provides a comprehensive suite of responsible gaming tools that every player can access directly from their account dashboard. These tools are designed to put you in full control of your gaming experience at all times.

How to Access These Tools

5 Self-Exclusion and Account Closure

Self-exclusion is the strongest player protection tool available on betjelly. When you self-exclude, your account is permanently locked for the duration of the exclusion period — you will be unable to log in, place bets, make deposits, or access any part of the platform. betjelly will also remove you from all marketing and promotional communications for the full duration of your self-exclusion.

Available Self-Exclusion Periods

• 6 months: Suitable if you need an extended break but anticipate returning to responsible play in the medium term;
• 1 year: Recommended for players who recognise a developing problem and want a longer period of structured distance from gambling;
• 5 years: For players who want a substantial long-term exclusion period;
• Permanent exclusion: You may also request the permanent closure of your betjelly account with no option to reopen it.

How to Request Self-Exclusion

To initiate a self-exclusion, contact our support team through any of the following channels and clearly state that you wish to self-exclude along with your preferred exclusion period:

• Live Chat: Available 24/7 on the betjelly platform — fastest response;
• WhatsApp: Available 24/7 — typical response time 2–5 minutes;
• Email: support@betjelly (plain text — not a clickable link).

Our team will process your self-exclusion request immediately. Once confirmed, the lock is applied to your account within minutes and cannot be reversed for the duration of the chosen period, regardless of any subsequent requests to reinstate access. Any available balance in your account at the time of self-exclusion can be withdrawn before the lock takes full effect — our support team will guide you through this process.

Returning After Self-Exclusion

After a self-exclusion period expires, your account will not be automatically reactivated. You must proactively contact betjelly support to request reinstatement, which will only be granted after a mandatory review conversation with our responsible gaming team to confirm that you are returning to play in a healthy, controlled manner. A permanent exclusion cannot be reversed under any circumstances.

6 Deposit Limits and Spending Controls

One of the most effective ways to keep gambling fun and manageable is to set a firm budget before you start playing and to use betjelly's deposit limit controls to enforce it automatically. A deposit limit caps the total amount you can transfer into your betjelly account over a specified period, regardless of whether you are depositing via bKash, Nagad, Rocket, Upay, or any other payment method.

Types of Deposit Limits

• Daily deposit limit: The maximum total amount you can deposit in any single calendar day (midnight to midnight, Bangladesh Standard Time);
• Weekly deposit limit: The maximum total across a rolling 7-day window;
• Monthly deposit limit: The maximum total across a rolling 30-day window.

Practical Guidance for Setting Your Budget

Before setting a deposit limit, we recommend following these steps to arrive at a figure that genuinely reflects your disposable income — not just what feels comfortable in the moment:

• Calculate your total monthly take-home income from all sources;
• Subtract all essential fixed expenses: rent, utility bills, groceries, transport, phone, internet, and loan repayments;
• From the remainder — your true discretionary income — allocate a gambling budget that you would be entirely comfortable losing, because all gambling outcomes are uncertain;
• Set your betjelly monthly deposit limit to this figure or below. Never set it higher than your calculated discretionary amount;
• Review your limit every month and adjust downward if your financial circumstances change.

Remember that deposit limits control how much goes into your betjelly account — they do not control individual bet sizes within that balance. Combine deposit limits with session time limits and reality check reminders for the most effective overall spending control.

7 Support Resources and Helplines

If you believe that gambling is negatively affecting your mental health, finances, relationships, or professional life, please reach out for help. Speaking to someone — whether that is the betjelly support team, a trusted friend or family member, or a professional counsellor — is always the right first step.

Talking to Someone You Trust

Sometimes the most powerful form of support is an honest conversation with someone close to you — a family member, friend, or colleague whom you trust. Sharing what you are experiencing removes the secrecy that often allows problem gambling to escalate unchecked. If you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other part of Bangladesh, you are not alone and help is available.

betjelly also encourages friends and family members of people they suspect may have a gambling problem to reach out to our support team. We can provide guidance on how to have a supportive conversation and what professional resources are available in Bangladesh.

8 Tips for Safe and Enjoyable Play

The vast majority of betjelly players enjoy our platform as a safe, enjoyable pastime. Keeping gambling fun and under control comes down to a few consistent habits that experienced, responsible players follow every time they play.

Before You Play

• Set a budget and stick to it. Decide how much you are willing to spend before you log in, and treat that amount as the price of entertainment — not as capital with an expected return;
• Set a time limit. Decide how long you will play before you start. Use betjelly's session timer to enforce it automatically;
• Check your state of mind. Avoid gambling when you are stressed, upset, tired, or under the influence of alcohol. Impaired judgment leads to poor decisions;
• Understand the games. Slots, crash games, and casino games are based on random number generation. There is no system, pattern, or strategy that guarantees a win. Every outcome is independent of the last.

While You Play

• Take regular breaks. Stand up, move around, and step away from the screen every 30 to 60 minutes;
• Never chase losses. Accept that losing sessions are a normal part of gambling. Increasing your bet size to recover losses is one of the fastest paths to serious financial harm;
• Keep perspective. Wins are not evidence of skill. A run of good fortune can be followed immediately by a run of losses — this is the nature of games of chance;
• Balance gambling with other activities. Make sure gambling is just one of many leisure activities in your life, not the primary one.

After You Play

• Review your session. Look at your actual wins, losses, and time spent. If the numbers are consistently worse than you expected, it may be time to adjust your limits;
• Withdraw your winnings promptly. There is no benefit to keeping large balances on the platform. Withdrawing winnings to your bKash, Nagad, or bank account keeps you in clear view of your actual financial position;
• Reflect on how gambling made you feel. If you feel anxious, regretful, or secretive after a session, those emotions are worth paying attention to.