Privacy Policy — betjelly

1 Information We Collect

betjelly collects personal information from you in the course of providing our online casino and sports betting services. The information we collect falls into two broad categories: information you provide to us directly, and information we collect automatically when you use the platform.

Information You Provide Directly

When you register a betjelly account, make a deposit, request a withdrawal, contact our support team, or participate in a promotion, you may provide us with the following types of personal information:

• Identity data: Full legal name, date of birth, gender, and a copy of your government-issued photo ID (National Identity Card, passport, or driving licence) as required during KYC verification;
• Contact data: Email address, mobile phone number, and residential address (including city, district, and postcode);
• Financial data: bKash mobile number, Nagad mobile number, Rocket account number, Upay account details, or Visa/Mastercard card details used for deposits and withdrawals;
• Account credentials: Username and encrypted password (betjelly never stores plain-text passwords);
• Communications data: Records of Live Chat conversations, WhatsApp messages, and email correspondence with our support team;
• Preference data: Your chosen language, notification settings, responsible gaming limits, and self-exclusion requests.

Information Collected Automatically

When you access betjelly, our systems automatically collect certain technical and behavioural data to ensure platform security, prevent fraud, and improve the quality of our services:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage data: Pages visited, games played, bet amounts, session duration, login timestamps, and clickstream data;
• Location data: Approximate geographic location derived from your IP address, used to verify eligibility and prevent access from restricted jurisdictions;
• Cookie and tracking data: Information collected through cookies, web beacons, and similar technologies as described in the Cookies section of this policy.

2 How We Use Your Data

betjelly processes your personal data on the basis of contractual necessity (to deliver the services you have requested), legal obligation (to comply with applicable laws and regulations), legitimate interest (to operate and improve the platform securely), and, in certain cases, your explicit consent (for marketing communications).

Marketing Communications

betjelly may send you promotional emails, SMS notifications, or WhatsApp messages about bonuses, new games, seasonal promotions (such as BPL season offers, Eid bonuses, or Pohela Boishakh specials), and platform updates — but only if you have explicitly opted in to receive such communications during registration or in your account settings. You may withdraw your consent and unsubscribe from marketing communications at any time by updating your notification preferences in your account dashboard or by contacting our support team.

Withdrawing consent for marketing communications does not affect our ability to send you essential service notifications (such as deposit confirmations, withdrawal processing updates, security alerts, and changes to these policies), which are sent on the basis of contractual necessity rather than consent.

3 Data Sharing and Disclosure

betjelly does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your information only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

Service Providers and Partners

We share personal data with carefully selected third-party service providers who assist us in operating the betjelly platform. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection standards. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard process your financial transactions. Their use of your payment data is governed by their own privacy policies;
• Game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game providers receive limited technical session data necessary to deliver their games;
• KYC verification providers: Third-party identity verification services that assist us in confirming player age and identity;
• IT infrastructure providers: Cloud hosting, cybersecurity, and database management services that underpin the betjelly platform;
• Analytics providers: Tools that help us understand platform usage and improve user experience, operating on aggregated and anonymised data where possible.

Legal and Regulatory Disclosures

betjelly may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity. Such disclosures are made strictly in compliance with applicable law and are limited to the minimum data necessary for the relevant purpose.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of betjelly's assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy protections applicable to your data in advance of any material change in how your information is handled.

4 Cookies and Tracking Technologies

betjelly uses cookies and similar tracking technologies (including web beacons and local storage objects) to ensure the platform functions correctly, to remember your preferences, and to help us understand how players use the site so we can continue to improve the experience.

Types of Cookies We Use

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is placed on your device. Please note that disabling essential cookies may affect the functionality of the betjelly platform — for example, you may be unable to stay logged in or access certain games if session cookies are blocked.

Instructions for managing cookies in common browsers can be found in the help documentation of Chrome, Firefox, Safari, and Edge. betjelly does not currently respond to browser-level "Do Not Track" signals, but we are committed to reviewing this position as standards evolve.

5 Data Security and Retention

betjelly employs a multi-layered approach to information security designed to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encrypted storage for sensitive data at rest, including passwords (stored as salted hashes), financial account references, and identity documents;
• Role-based access controls ensuring that only authorised betjelly personnel can access specific categories of player data, and only to the extent required for their role;
• Two-factor authentication (2FA) available for player accounts to provide an additional layer of login security;
• Regular security audits and penetration testing conducted by independent security professionals;
• Fraud detection systems that monitor transactions and login activity in real time to identify and block suspicious behaviour.

Data Retention

betjelly retains your personal data for the period necessary to fulfil the purposes outlined in this Privacy Policy, subject to any longer retention periods required by applicable law. Our standard retention schedule is as follows:

When your data is no longer required, betjelly securely deletes or anonymises it so that it can no longer be associated with you as an individual. Anonymised and aggregated data may be retained indefinitely for statistical and analytical purposes.

6 Your Privacy Rights

betjelly respects your rights over your personal data. As a player, you are entitled to exercise the following rights in relation to the personal information we hold about you. To exercise any of these rights, please contact our support team at support@betjelly with your full name, registered email address, and a clear description of your request.

• Right of access: You have the right to request a copy of the personal data betjelly holds about you, along with information about how it is being processed. We will respond to access requests within 30 days;
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay;
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. This right is subject to our legal retention obligations;
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved;
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal;
• Right to object to marketing: You have the right to object at any time to the processing of your personal data for direct marketing purposes. We will action all marketing opt-out requests within 48 hours.

7 Third-Party Services

The betjelly platform integrates with a number of third-party services to deliver a complete gaming and betting experience. While betjelly takes reasonable steps to ensure that our third-party partners maintain appropriate data protection standards, we are not responsible for the privacy practices of external service providers. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of betjelly.

Payment Service Providers

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your financial transaction data is processed directly by those payment providers. betjelly receives confirmation of transaction success or failure and a transaction reference number but does not store your full card number or mobile banking PIN. Each payment provider operates under its own privacy policy and data protection framework.

Game Providers

Games on betjelly are supplied by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token and anonymised player identifier are shared with the game provider to initialise the game session. The game provider does not receive your name, email address, or payment details. Game providers are contractually bound to comply with applicable data protection obligations.

Links to External Content

betjelly does not include links to external websites or third-party platforms within the main content of our site. In the event that any third-party content is referenced, betjelly accepts no responsibility for the content, accuracy, or privacy practices of those external sources.

8 Policy Updates and Contact

betjelly reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes to this policy, we will notify you by sending an email to your registered address and/or displaying a prominent notice on the betjelly platform at least seven (7) days before the changes take effect.

The "Effective Date" at the top of this policy indicates when the current version came into force. We encourage you to review this Privacy Policy periodically to stay informed about how betjelly protects your personal information. Your continued use of the betjelly platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way betjelly handles your personal data, please contact us through one of the following channels:

• Email: support@betjelly (plain text — not a clickable link)
• Live Chat: Available 24/7 through the betjelly platform
• WhatsApp: Available 24/7 — response time 2–5 minutes
• Response language: English
• Business hours reference: Bangladesh Standard Time (BST, UTC+6)

We aim to acknowledge all privacy-related enquiries within 24 hours and to resolve them fully within 30 days of receipt. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction.